Privacy Policy

Last updated: September 16, 2025

1. Introduction

VG TUTORING LIMITED ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Chinese language tutoring services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Location and country of residence
• Educational background and Chinese language proficiency level
• Learning goals and preferences
• Payment information (processed securely through third-party providers)
• Communication records with our tutors and support team

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referring websites and search terms
• Cookie data (with your consent)

3. How We Use Your Information

We use your information to:

• Provide Chinese language tutoring services
• Match you with appropriate tutors
• Schedule and conduct lessons
• Process payments and manage billing
• Communicate about your lessons and our services
• Improve our services and website functionality
• Comply with legal obligations
• Send newsletters and updates (with your consent)

4. Information Sharing

We do not sell, trade, or rent your personal information. We may share your information only in these circumstances:

• With Tutors: Relevant information to provide effective tutoring services
• Service Providers: Third-party companies that assist with payment processing, website hosting, and communication tools
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In case of merger, acquisition, or asset sale

5. Data Security

We implement appropriate security measures to protect your information:

• Encryption of sensitive data during transmission
• Secure servers and access controls
• Regular security assessments
• Staff training on data protection
• Limited access to personal information on a need-to-know basis

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services

Typically, we retain student records for 3 years after the last lesson, unless you request earlier deletion.

7. Your Rights

You have the right to:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Restriction: Request limitation of processing
• Portability: Request transfer of your data
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent for marketing communications

8. Cookies and Tracking

We use cookies and similar technologies to enhance your experience. You can control cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. Please review their privacy policies before providing any information.

10. Children's Privacy

Our services are intended for individuals 13 years and older. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

11. International Data Transfers

As we serve students across CIS countries, your information may be transferred and processed in different countries. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes via email or website notice. Continued use of our services after changes constitutes acceptance of the new policy.

13. Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us: